Fulfillment Policy 

Upon payment,  you will receive a confirmation email as a receipt for the course/training you've registered for.  If you do not receive this email please contact us at buildersgoto@gmail.com

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QBO Set Up Course: 

Refund Policy

If you wish to cancel your Course reservation please contact me at buildersgoto@gmail.com within 24 hours of your order and I will refund you the cost of the course minus a $50 cancellation fee.  

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Personal Training:

To purchase personalized training, you will be required to check a box as an acknowledgment that you understand and will abide by the following terms and conditions:

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Builder's GoTo, LLC is excited to provide virtual training for you and your team via Zoom.  

During the session(s), remote screen-sharing access to your computer may be requested so that we can review your Quickbooks and Project Management software (e.g., Buildertrend, etc.) accounts as needed.

 

Please cancel or reschedule any appointments at least 24 hours in advance to allow other clients the opportunity to book available time slots.

 

We value your time and understand the importance of flexibility. However, we maintain a firm policy regarding no-shows and last-minute cancellations.

 

Except in emergencies or sudden illness, cancellations made less than 4 hours before the scheduled session or missed appointments are non-refundable and will require payment to reschedule.

 

Please note that late arrivals will not result in extended session times or rate adjustments. Time is not prorated if the meeting ends early, and unused time is non-refundable.

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1 Call Rate:

• • Includes 45 minutes of ZOOM meeting time, which must be used within 30 days of purchase.

  • Time is not prorated if the client ends the meeting early, and unused time cannot be refunded if not used within 30 days.

2 Call Rate:

• • Includes 90 minutes of ZOOM meeting time, which must be scheduled in 45-minute increments.

  • All sessions must be used within 8 weeks of the purchase date.

  • Unused time cannot be prorated or refunded if not used within 8 weeks.

4 Call Rate:

• • Includes 180 minutes of ZOOM meeting time, which must be scheduled in 45-minute increments

  • Sessions must be used within 16 weeks of the purchase date.

  • Unused time cannot be prorated or refunded if not used within 16 weeks.

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